We decided to lock ourselves into a contract with Xplornet because they were the only game in town. Three frustrating years later (and hundreds of dollars spent on Starbucks' 'Hotspot') I wish I had stuck with dial-up. We spend $96 a month to be at the mercy of weather ANYWHERE IN SOUTHERN ONTARIO, and when we call customer service--which, incidentally, is not easy to find as they are not listed in the phone book OR toll-free directory--you are berated and asked to 'power cycle' your brains out (a fancy way of saying 'unplug'). Now the installers (another problem company) has informed us that the Tria (sp?) is faulty and xplornet has been aware since day one, but as we didn't catch is sooner...too bad.....cough up $500 for the crappy service you (don't) receive OR sign up for another 2 years and we'll actually attempt to help you.
Anyone else experienced problems with this company?
Perhaps it's something wrong with your triangle?
ReplyDeleteI have 20GB Max per month, 1Gbit/s (ridiculously slow) for 65$+Tax / month. I check my consumption and it never goes over my 20GB limit, I only plug the modem and hour a day. At the end of the month, they call me saying that I used 240% of the allowed cap and I only used 40%. They are stealing money from me and they have really bad service. It's 5$ per extra GB over the limit. Comparing to Fiber OP, I should pay 0.50$ per month for what I get. Xplornet is a rip-off scam internet provider. Plus, the installer told me it was unlimited downloads when I signed the contract.
ReplyDeleteI am so frustrated with xplorent I live in Ontario & it is a beautiful day here but yet I am told because they are having bad weather in Saskatchewan my service is disrupted, everytime you call to complain about their service you are given a new excuse!!! where is the reliable service they promised!!! I can't wait for my contract to end, it seems I spend half my time waiting for customer service People looking for a new internet provider beware of xplorenet!!!
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